About

1. service tenet
Customer satisfaction is our goal.
 
2. service commitment
 
1. Pre-sales service
The company has established a complete service system, and the domestic after-sales service responds within 48 hours, that is, after receiving the user's notice of after-sales service, our company guarantees to make a timely reply. If it needs to be handled, the company will immediately send someone to the site for service. The company cooperates with third-party service providers and has a complete global joint insurance service network. It can provide spare parts services in many ports in Asia, Europe, America, etc. For specific information, please refer to the website of the third-party global joint insurance service provider: Shanghai Yizhou Business Consulting Co., Ltd. www.loocsl.com
 
2. Service in Sale
(1) After the contract is signed, users are welcome to send people to the company to supervise the manufacturing. The company will improve the reasonable opinions on the quality of marine parts manufacturing put forward by the user's stationed personnel.
(2) Organize production in strict accordance with the technical requirements of the contract and relevant national standards, ensure quality and quantity, and deliver on time at the agreed place.
(3) Factory inspection. Before the product leaves the factory, the company will notify the user to send someone to jointly inspect it according to the user's requirements.
(4) Before the product is shipped, the company will notify the user and provide the user with the product quality assurance form and the goods delivery note.
(5) If the user requires, our company will provide free training for the user on ship maintenance and other knowledge.
(7) If the user requires advance supply due to wrong selection, insufficient order quantity or special circumstances, our company will give priority to production and make every effort to meet the user's requirements.
 
3. After-sales service
(1) The company implements the after-sales service in place system within 48 hours, that is, after receiving the user's notice of after-sales service, our company guarantees to make a timely reply. If it is necessary to send someone to deal with it, the company will immediately send someone to the site for service.
(2) If users need to provide technical guidance during installation and use, our company will promptly send professional and technical personnel to provide free services to meet user needs.
(3) The company establishes user files, regularly visits users, makes written and telephone contact with users, solicits users' opinions and suggestions, makes statistics and analysis on users' suggestions and quality problems, constantly improves the company's management, further improves product quality and marketing service quality, pursues perfection and meets the needs of users.